Warranty Policy

Equipment supplied by GrowFrost carries a warranty against manufacturing defects in the compressor and cabinet, honoured by GrowFrost and, where applicable, backed by the manufacturer's own warranty terms. Coverage can vary by product and model, and the exact terms applicable to your unit are confirmed in writing at the time of quotation and stated on your invoice or warranty card.

The warranty period depends on the specific equipment and manufacturer, and is confirmed at the time of quotation. Where a manufacturer's warranty applies, its terms and duration take precedence for the component it covers.

This warranty does not cover:

• Physical damage, including damage caused during transport after delivery has been accepted without noting damage, or from accident, misuse or neglect
• Repairs, modifications or parts fitted by anyone other than GrowFrost or an authorised technician
• Damage caused by incorrect electrical supply, voltage fluctuation, or inadequate ventilation or siting of the unit
• Refrigerant loss or gas leakage caused by external damage or mishandling rather than a manufacturing defect
• Normal wear items such as door gaskets, gaskets, lighting and similar consumable parts, and cosmetic wear that does not affect performance
• Equipment used outside its intended commercial application or rated capacity

To make a warranty claim, contact us with your invoice or order details and a description of the issue. Where possible, our team will assess the issue remotely first; if a site visit is needed, we will schedule a technician visit. Valid claims are resolved by repair or, where a repair is not practical, replacement of the affected part or unit, at our discretion.

We offer optional AMC plans covering periodic servicing and priority support beyond the standard warranty period. AMC terms, coverage and pricing are agreed separately and confirmed in writing when you take up a plan.

This warranty is limited to the repair or replacement of defective parts or units as described above, and does not cover indirect or consequential losses, such as loss of stock or business interruption, arising from equipment failure. This section does not affect any right you have under Indian consumer protection law that cannot lawfully be excluded.

To raise a warranty claim or ask about coverage for a specific unit, contact us at info@growfrost.in or 8750338368.