Shipping Policy

This Shipping Policy explains how GrowFrost delivers equipment ordered directly from us. It applies to orders confirmed in writing after a quotation, as described in our Terms & Conditions, and forms part of those Terms.

We deliver and install equipment ourselves across Delhi NCR. For bulk and dealership orders outside NCR, we arrange delivery pan-India through our logistics partners, with installation and service visits coordinated for your location.

Delivery timelines depend on the model, quantity ordered, and whether the unit is held in stock or needs to be sourced or configured to order. An estimated delivery timeline is shared at the time of quotation and confirmed when your order is placed. Timelines are estimates and not a guaranteed delivery date, as they can be affected by factors outside our control, including transport delays and force majeure events.

Freight and installation charges, where applicable, depend on the delivery location, equipment size and site conditions, and are confirmed at the time of quotation. For deliveries within Delhi NCR, installation is generally carried out by our own team as part of the order; for other locations, this is confirmed on a case-by-case basis.

Please inspect the equipment at the time of delivery, together with our delivery team where possible, and note any visible transit damage on the delivery documentation before accepting the delivery. This helps us process any damage claim quickly — see our Return, Refund & Cancellation Policy for what to do if equipment arrives damaged.

If your delivery is significantly delayed beyond the timeline confirmed at order, please contact us and we will provide an updated status. We are not liable for delays caused by circumstances beyond our reasonable control, including but not limited to natural disasters, transport strikes, regulatory restrictions or courier/logistics partner delays.

Risk in the equipment passes to you on delivery. Title (ownership) passes once payment in full has been received by GrowFrost, in accordance with the payment terms agreed at the time of order.

For any delivery-related query, write to info@growfrost.in or call 8750338368.